There's been a little avalanche of comments in the past day or so from a couple of people who seemingly disagree with the general direction of this blog. They apparently have been offended about our policy of deleting insulting and/or childish comments, and I think that we need to be clear about why we do this.
This blog was set up during the cruise to bring together the comments of all those passengers who were angered by Costa's alterations to the itinerary and their attitude to compensation. As it subsequently transpired there were also quite a few subsidiary issues over the quality of the ship, its management and the cruise, and many of them have been covered here.
As you will gather, this blog is not for those few passengers who were perfectly satisfied with everything, or even those who were upset but preferred to let things be. My justification for saying that the number of passengers falling into these camps was small is to direct everyone's attention to the irritable crowd of passengers of all nations who packed the theatre on at least two separate occasions.
If you are a passenger who was entirely or even broadly happy with the cruise then I am happy for you. However, I must say that this blog is therefore not for you. If you wish to protest that Costa's people don't deserve the waves of criticism that they are fending off, not only here but in individual complaints made directly to them or indirectly via agents such as Virgin, then you should start up your own site and explain your own position just as we are doing here. Don't expect us to visit it or comment on it, though.
This, apart from the simple issue of good manners, is the reason why we remove comments that obstruct our objective, i.e. to keep the dissatisfaction of very many passengers in the public eye whilst Costa decides what to do to meet our legitimate complaints. In the next posting I'll describe in the clearest English that I can manage why Costa's initial offer of compensation was inadequate.
But let me first say this; Terry, I and the other commenters on this site do not claim to represent anyone who doesn't want to be represented. If you were happy with the cruise as a whole then we do not speak for you. If you feel that we speak only for the British (or English-speaking contingent) and are unhappy with that then we do not speak for you. If you are angry with Costa but still want to proceed against them alone then of course we do not speak for you.
If you think that by continuing to speak out against Costa then we intend in some way to insult Italy then you are quite wrong. My wife and I are very fond indeed of Italy and its way of life and visit often. It's precisely because we see Costa's inhospitable treatment of its passengers on our cruise as entirely untypical that we feel impelled to carry on.